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HVAC Distributors Returns Procedure

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IMPORTANT RETURN GUIDELINES

  • All materials returned must be in new and unused, sellable condition.
  • Our delivery drivers are not authorized to pick-up any returns without a valid HVAC return goods slip attached to the product.
  • All stock returns will be verified by item, quantity, and condition, prior to HVAC issuing credit.
  • All packing material from the original shipment must be returned to obtain full credit. Packing material includes skids and all necessary cardboard.
  • Stock returns will be accessed a 15% restock fee to cover handling costs of picking, transit and put-away of unwanted product. Non-stock returns will be accessed a restock fee based on manufacturers discretion, minimum 35%.
  • Re-boxing or re-skidding charges will apply if necessary.

STOCK RETURN PROCEDURE

To request a return for a stock product, please follow the procedure below:

  1. Create list of quantity and items requested to be returned. Please include PO# and HVAC original Invoice # for quicker processing.
  2. Fax your request to our Returns Processor at 717.653.6494, Attn: Returns Processor, or email to warranty@hvacdist.com.
  3. Upon receipt and processing of your request – HVAC will issue you a Return Goods Slip via fax or email.
  4. Please place a copy of this Return Goods Slip with the material to be returned in the Driver pick-up area of your warehouse. No returns come back without paperwork. Stock return material can also be dropped off at any HVAC branch counter area.  Returns will be picked up by driver on the next scheduled delivery date.
  5. Your return will be processed, and a credit will be issued.

NON-STOCK RETURN PROCEDURE

To request a return for a non-stock product, please follow the procedure below:

  1. Create list of quantity and items requested to be returned. Please include PO# and HVAC original Invoice # for quicker processing
  2. Fax your request to our Returns Processor at 717.653.6494, Attn: Returns Processor, or email to warranty@hvacdist.com.
  3. Upon receiving your request, we will contact the manufacturer and Request an RMA (Return Material Authorization)
  4. Once vendor RMA response is received, you will be notified via fax, email or phone whether it was approved, (and under what conditions) or denied. The RMA response can include any or all of the following:
    • If the item can be returned or not at any price
    • Restock charge – this is a minimum of 35% of item sell value
    • Return Freight amount
  5. If you decide to proceed with the return under the RMA conditions, advise HVAC’s Returns Processor via fax, phone or email (See Step 2 for contact information).
  6. Upon receipt, you will be issued a Return Goods Slip via fax or email
  7. Please place a copy of this Return Goods Slip with the material to be returned in the Driver pick-up area of your warehouse.
  8. Your return will be processed, and a credit will be issued accordingly once the manufacturer has inspected the product and has issued HVAC a credit.


Questions on returns?

HVAC customers (contractors) can reach out to us by phone (800-228-4822) or by contact form. (We only work with professional contractors. Homeowners, please reach out to your installing contractor.)