ClimateMaster Warranty Processing Updates

ClimateMaster Warranty Processing Updates

ClimateMaster recently announced updates to its warranty processing procedure, effective July 15, 2015.

Because of the changes announced by ClimateMaster, HVAC Distributors is able to process your warranty claims that include replacement product purchased through HVAC Distributors and provide you with a parts credit faster. Additionally, if you use parts out of your inventory and place a claim through our Warranty Portal, you’ll receive a replacement ClimateMaster OEM part at no charge. The process changes detailed below do not affect warranty claims involving parts requested directly from ClimateMaster.

Currently, if you have a ClimateMaster warranty request that involves a replacement part HVAC Distributors stocks, you:

1. If necessary, purchase or request a replacement part from HVAC Distributors;
2. Service your customer to fix their unit;
3. Submit your warranty claim to HVAC Distributors through our Warranty Portal;
4. Receive applicable part & labor credits once the claim has been approved and processed by ClimateMaster, which, on average, takes 4 to 12 weeks.

Here is how the process changes, effective July 15 (Changes in bold):

1. If necessary, purchase or request a replacement part from HVAC Distributors;
2. Service your customer to fix their unit;
3. Submit your warranty claim to HVAC Distributors through our Warranty Portal;
4. If you purchased a part from HVAC Distributors, you will receive a credit for that part within 7 – 14 days. If you used an after market part from your inventory to service your customer, you will receive a replacement ClimateMaster OEM part within 7 – 14 days to replenish your inventory.
5. You will receive a separate labor credit once the claim has been approved and processed by ClimateMaster, which, on average, takes 4 to 12 weeks.

Claims involving parts requested directly from ClimateMaster are not affected by this process update because they are handled directly by ClimateMaster.

Please contact HVAC Distributors’ Warranty Department with any questions.