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CoolCloud HVAC™ App Login When Out of Cellular/Wi-Fi Range

CoolCloud HVAC™ App Login When Out of Cellular/Wi-Fi Range

by HVAC Distributors

Goodman has released Service Bulletin SF-085 regarding using the CoolCloud HVAC™ app when you are out of cellular/Wi-Fi range.

From Goodman:

From time to time, technicians may lack the ability to login to the CoolCloud HVAC app preventing direct connectivity to ComfortBridge™ based furnace and air handler products. This is likely due to poor or no cellular / Wi-Fi signal at the equipment’s location. This bulletin details connectivity options when a cellular or Wi-Fi signal is unavailable at the site.

  • Option 1 (Proactive): When traveling to a remote site where there may not be a reliable internet connection, be sure to open the app beforehand when a reliable internet connection is available and log in. Be sure to keep the app active and running in the background on your phone until you get to the customer site.
  • Option 2 (Reactive): If already on site with poor cellular signal, ask the homeowner permission to use their Wi-Fi credentials.
  • Option 3 (Reactive): If Option 1 and 2 are not feasible, travel to the nearest location with good cellular or available Wi-Fi signal and log in to app.
  • Option 4 (Reactive): Make adjustments utilizing control board push buttons and seven-segment displays.

Note: Once logged in, you will remain logged in for at least one week as long as you do not log out.

Once logged in to the CoolCloud HVAC App and within Bluetooth® technology range of ComfortBridge equipment, proceed as normal with the pairing process as outlined in the IO manual. At this point, the updates that downloaded automatically from the cloud to the app will prompt the user if there is an update available. The user will be able to update the equipment without having cellular connectivity. You will also be able to see equipment settings, status, and error codes.

If you have questions about this bulletin, HVAC Distributors customers can reach out to our Technical Service department at 800.228.4822 x5.